Privacy Policy

1. Introduction

Welcome to Coach Verge ("we," "our," "us"). Your privacy is critically important to us. This Privacy Policy outlines how Coach Verge collects, uses, processes, and protects your personal data when you visit our promotional website, register for online Pilates coaching memberships, submit contact forms, and interact with our iOS and Android mobile applications.

By using our website, services, or mobile applications, you consent to the data collection and processing activities described in this policy. If you do not agree with any terms herein, please cease using our services immediately.

2. Information We Collect

We collect information from and about our users in several ways, including directly from your inputs and automatically through your interactions with our digital platforms.

• Personal Information:When you register for memberships, subscribe to newsletters, or submit contact inquiries, we collect your name, email address, phone number, and any physical or billing addresses required for payment processing.
• Account & Membership Data:To facilitate video learning via our external web platform and companion mobile apps, we process login credentials, physical goals, lesson progress logs, training histories, and streak metrics.
• Interaction Data (Forms & Newsletter):Any queries submitted through our contact forms or email newsletter signups are securely stored to facilitate response coordination.
• Technical Usage & Analytics Data:When you access our website or mobile apps, we automatically log information such as your IP address, browser type, device operating system, referral URLs, pages viewed, and exact duration of activities.

3. Cookies & Tracking Technologies

We utilize standard cookies, web beacons, and tracking pixels to enhance your user experience, analyze traffic patterns, and measure promotional campaign performance.

Cookies are small text files stored locally on your device. You can manage or disable cookies through your browser configurations; however, disabling certain cookies may restrict access to specific features of our membership portals or digital tools. We do not engage in intrusive third-party cross-site behavior tracking.

4. How We Use Your Information

We process your personal information based on our legitimate business interests, contractual obligations, and compliance with applicable legal frameworks. Specifically, we use your data to:

• Deliver, manage, and optimize our Pilates training programs and live stream classes.
• Facilitate native functionality on our iOS and Android mobile applications, including progress tracking and stream casting.
• Respond swiftly to support tickets, general questions, and contact form submissions.
• Distribute weekly newsletters, promotional announcements, and free alignment guides (you can opt-out at any time).
• Maintain security, detect and prevent fraudulent transactions, and ensure platform integrity.

5. Mobile Application Usage

Our dedicated iOS and Android mobile applications collect specific data to provide a seamless training experience. This includes local device storage access for downloading video classes offline, Bluetooth/Wi-Fi connection details to facilitate AirPlay and Chromecast video casting, and local notification permissions for daily exercise reminder streaks.

None of our mobile applications track your physical GPS location, access private contacts, or capture media without your explicit prior authorization.

6. Data Security & Sharing

We implement industry-standard administrative, physical, and digital security measures to safeguard your personal data. All payment details are processed through secure, PCI-compliant third-party gateways (such as Stripe) and are never stored directly on our servers.

We do not sell, rent, or trade your personal data to third parties. We only share information with trustworthy sub-processors (e.g., hosting providers, email deployment systems, and analytics partners) who are contractually bound to maintain strict confidentiality and apply identical security protocols.

7. Your Rights & Choices

Depending on your physical location (including rights granted under the GDPR and CCPA), you may hold specific statutory rights regarding your personal information, including:

• The right to request access, correction, or permanent deletion of your personal data.
• The right to withdraw your consent for email newsletters or promotional campaigns (via the 'unsubscribe' link at the footer of any communication).
• The right to request restrictions on how we process specific data categories.

To exercise any of these privacy rights, please contact our data safety coordinator at privacy@coachverge.com.

8. Contact Information

If you have questions, comments, or formal inquiries regarding this Privacy Policy or our general data handling procedures, please do not hesitate to contact our compliance team: