Terms & Conditions

1. Agreement to Terms

By registering an account, purchasing a membership, downloading our mobile applications, or browsing the website of Coach Verge ("we," "our," "us"), you agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy. If you do not agree to all of these Terms, you are explicitly prohibited from using our services, and you must terminate your access immediately.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will alert you to changes by updating the "Last updated" date of these Terms, and your continued usage of our services after such updates constitutes acceptance of the modified Terms.

2. Physical Health & Liability Waiver

PLEASE READ THIS SECTION CAREFULLY. PILATES INVOLVES PHYSICAL MOVEMENT WHICH CONTAINS INHERENT RISKS OF INJURY.

The video programs, live streams, alignment guides, and coaching tools provided by Coach Verge are intended for general fitness and educational purposes only. Our content does not constitute medical advice, diagnosis, or physical rehabilitation therapy.

You should consult a licensed healthcare physician before starting any new physical training program, particularly if you are pregnant, postnatal, elderly, recovering from spinal injuries, or have any pre-existing medical conditions. By participating in our training sessions, you assume full responsibility for your physical health and agree to waive, release, and hold harmless Coach Verge and Coach Sarah Jenkins from any and all claims, demands, or injuries resulting from your participation.

3. Membership Access & Subscriptions

We offer recurring monthly and annual membership plans granting full access to our digital video libraries, custom training programs, companion iOS and Android app functions, and live online workshops.

• Billing Cycle:Subscriptions are billed automatically in advance on a recurring basis corresponding to your chosen billing cycle (monthly or annually) until cancelled.
• Cancellation:You may cancel your subscription at any time with a single click inside your account portal. Upon cancellation, you will retain full access to all member privileges until the end of your current billing period. No partial-month or partial-year refunds are issued for cancellations made mid-cycle.
• Price Adjustments:We reserve the right to modify membership pricing. Any price adjustments will be communicated to active members via email at least 30 days prior to taking effect, granting ample opportunity to cancel your subscription if you do not agree to the new rates.

4. Refund Policy

We stand behind the physical quality and scientific efficacy of Coach Sarah's programs. Therefore, we offer a30-Day Money-Back Guaranteefor all first-time monthly and annual memberships.

If you are not satisfied with your membership within the first 30 days of your initial purchase, you may request a full refund by emailing our support desk atsupport@coachverge.com. This guarantee applies strictly to new members and does not apply to subsequent monthly renewals or annual renewals.

5. Intellectual Property Rights

Unless otherwise stated, all contents on our website, web platform, and mobile applications—including but not limited to recorded video classes, live streams, alignment graphics, written copy, brand logos, code, and user interfaces—are the exclusive intellectual property of Coach Verge and are protected by global copyright, trademark, and trade secret laws.

Your membership grants you a limited, non-exclusive, non-transferable, revocable license to stream and view our training lessons for personal, non-commercial use on up to 3 personal devices. You are explicitly prohibited from copying, distributing, republishing, selling, renting, or broadcasting any of our video materials, in whole or in part, without our prior written authorization.

6. User Responsibilities & Community Standards

When utilizing our platform, mobile apps, or member chat community, you agree to:

• Provide accurate, complete, and current registration information.
• Protect your account credentials and immediately notify us of any security breaches.
• Interact with other members and coaches in a friendly, respectful, and supportive manner.
• Refrain from posting offensive, defamatory, spam, or promotional marketing materials in our community forums.

We reserve the right to suspend or permanently terminate your membership account immediately, without notice or refund, if we determine that you have violated these Terms or engaged in behavior that disrupts the platform.

7. Limitation of Liability & Disclaimers

Our services are provided on an "as-is" and "as-available" basis. Coach Verge disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall Coach Verge, its directors, employees, or Coach Sarah Jenkins be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to physical injuries, loss of profits, or data loss, resulting from your access to or inability to use our services.

8. Governing Law

These Terms shall be governed by, interpreted, and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law principles. Any legal disputes arising from these Terms or your membership shall be resolved exclusively in the state or federal courts located in Boston, Massachusetts.

9. Contact Us

If you have questions regarding these Terms & Conditions or wish to resolve any billing disputes, please contact us immediately: